High quality corporate answering service solutions

Best message solution solutions? Why should I choose CMS as my answering service? CMS gives your customers live telephone support without drastically increasing your payroll and operational costs, and we have been providing these services since 1967. Your staff may not be able to answer every call, even during office hours. This forces your current and potential customers to wait, try again later, or take their business to your competition. Avoid frustrating your customers or possibly losing sales by adding additional phone staff from CMS. We are only paid when answering your phones. You can use CMS as coverage for overflow or direct certain types of calls directly to us through a 100% customized account. Discover extra details on CMS.

What is the Difference Between an 855 and 800 Prefix? The difference between an 855 and an 800 number is that the FCC introduced 855 numbers in 2010, so 855 numbers are more available because they haven’t been in use as long. Besides that, the two toll-free numbers work the same. How Is the 855 Prefix Different From Other Toll-Free Numbers? 855 numbers are not as widely used as other toll-free prefixes, such as 800, 888, or 866. This can make your number more unique and less likely to receive misdials. You are also more likely to receive the number you want when choosing an 855 prefix instead of a more popular one. Other than that, all toll-free numbers are the same.

The following are elements that should be included in a company ethics policy: A whistleblower clause and statement on non-retaliation. Companies should emphasize that they will not retaliate against employees who make reports. The fear of retaliation is a major reason why employees do not come forward with information about wrongdoing. A policy on gifts and entertainment. This should prohibit employees from accepting gifts that could be seen as a bribe or conflict of interest. A policy on conflicts of interest. This should require employees to disclose any financial interests that could affect their judgment or decision-making in the course of their work. A policy on confidentiality. This should require employees to maintain the confidentiality of company information and not use it for personal gain.

New and upgraded servers help prevent any type of system failure through redundancies. Backup power options, including battery and a natural gas generator, mean CMS will never have a service outage due to power loss. As a back up for our T1’s, CMS has a fiber optic loop to sustain services should there be any failure or damage to the phone lines. Continual investment in technology enables CMS to develop proprietary software and offer additional services. All accounts are programmed with 100% customized scripting providing agents with exact verbiage used to answer phone calls. Additional software can integrate a client’s work ticket system, ordering website, or CRM directly with a CMS account. Read more information at https://www.continentalmessage.com/.

If you own or work for a business, you know that how you treat your customers can mean the difference between success and failure. No matter what your business is or how good your products or services may be, long-term success will be elusive if your customer service is poor. Thankfully, supporting your customers does not have to be complicated. You can take several steps to ensure that your customers are happy and satisfied with their experience.